At Nyveera Jewellery, every piece we craft is a reflection of trust, artistry, and care. We want you to love what you receive. This policy outlines the conditions under which returns, exchanges, and refunds are accepted. Please read it carefully before making a purchase.

1.  Return Eligibility

We accept returns only in the following circumstances:

  • The product received is damaged
  • The product is defective
  • An incorrect product has been delivered

 

Non-Returnable Products

The following products are strictly non-returnable under any circumstances:

  • Customized jewellery
  • Personalized or engraved jewellery
  • Earrings (for hygiene reasons)
  • Sale, clearance, or promotional items
  • Gift cards
  • Products showing signs of use, damage, alteration, or tampering after delivery

 

Customized Jewellery

Customized jewellery is non-returnable and non-refundable once production has commenced. We encourage customers to review all customization details carefully before confirming an order.

Engraved or Personalized Products

Engraved and personalized products are non-returnable and non-refundable unless received in a damaged or defective condition.

Sale & Promotional Items

Products purchased during sale events, promotional offers, clearance sales, or special campaigns are non-returnable and non-refundable unless received in a damaged condition or an incorrect product has been delivered.

2.  Return Window

All return requests must be raised within 48 hours of delivery. Requests submitted after this window will not be eligible for processing.

The return window is calculated from the date of delivery, as confirmed by the courier partner’s tracking record.

⚠  Important: Please inspect your order carefully upon receipt and raise any concerns immediately within the 48-hour window.

3.  Return Conditions

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original condition
  • The product must be returned in its original packaging
  • All original items must be included: product certificate (if any), tags, invoice, and original box
  • An unboxing video is mandatory as proof of the condition in which the product was received
  • Clear photographs of the damage or defect must be shared at the time of raising the request

 

⚠  Returns without supporting evidence (photos and unboxing video) or missing original accessories will not be processed.

4.  Exchange Policy

We offer exchanges for products that are damaged or incorrectly delivered. Exchanges are subject to product availability and are permitted one time only per order.

Exchange eligibility is assessed on a case-by-case basis. Not all products may be available for direct exchange. To initiate an exchange, please contact our support team via Email or WhatsApp with your Order ID, photographs, and unboxing video.

5.  How to Initiate a Return or Exchange

To raise a return or exchange request, please follow these steps:

  • Contact us within 48 hours of delivery via Email or WhatsApp
  • Share your Order ID
  • Provide clear photographs of the damaged, defective, or incorrect product
  • Share an unboxing video as evidence of the product’s condition upon receipt

 

Our support team will review your request and respond within 1–2 business days with further instructions.

6.  Reverse Pickup & Return Shipping

Reverse Pickup Service

Nyveera Jewellery offers reverse pickup services wherever the service is available through our logistics partners. If reverse pickup is arranged, we will share details once your return request is approved.

Self-Shipping (If Reverse Pickup Unavailable)

In locations where reverse pickup is unavailable, customers may arrange self-shipping of the product to our address. For eligible returns (damaged, defective, or incorrect products), Nyveera will reimburse reasonable courier charges up to the actual shipping cost, subject to verification and approval.

Note: Please retain the courier receipt and tracking details when self-shipping a return. Reimbursement will be processed after successful verification.

7.  Refund Process

Refund Method

Approved refunds will be credited to the original payment method used at the time of purchase (UPI, debit/credit card, net banking, wallet, etc.).

Refund Timeline

Once a refund is approved, it will be processed within 5–7 business days. The actual credit to your account may depend on your bank or payment provider’s processing time.

Store Credit

Store credit may be offered at Nyveera Jewellery’s discretion in certain cases, such as exchange requests or for customer convenience. This will be communicated to you by our support team.

Gift Cards

Refunds are generally not issued as gift cards unless specifically requested by the customer and approved by Nyveera Jewellery.

Shipping Charges

Shipping charges paid on orders below ₹449 are non-refundable unless the return is due to an error on our part (incorrect or defective product).

8.  Contact Us

For any queries related to returns, exchanges, or refunds, please reach out to our customer support team via Email or WhatsApp. We are committed to resolving all concerns fairly and efficiently.

When contacting us, please have the following ready: your Order ID, product photographs, and unboxing video for a faster resolution.