1. Introduction

Welcome to Nyveera. We are an Indian jewellery brand dedicated to offering beautifully crafted pieces — from everyday essentials to bridal collections — through our online store at www.nyveera.com.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights you have over your data. It applies to all users who visit, browse, or make purchases on our website.

By using our website or placing an order with us, you agree to the collection and use of your information as described in this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, we kindly ask that you refrain from using our website.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

  • Account Registration: When you create an account, we collect your name, email address, and password.
  • Order Placement: When you place an order, we collect your billing name, shipping address, phone number, email address, and payment details (processed securely via third-party payment gateways; we do not store card details).
  • Contact Forms: When you reach out to us via our Contact Us page, we collect your name, email address, and the content of your message.
  • Newsletter Subscription: When you subscribe to our newsletter, we collect your email address and any preferences you indicate.
  • Wishlist: Items you save to your wishlist are associated with your account.
  • Reviews & Feedback: Any product reviews or feedback you choose to submit on our platform.

2.2 Information Collected Automatically

  • Device & Browser Information: IP address, browser type and version, operating system, and device identifiers.
  • Usage Data: Pages viewed, time spent on each page, links clicked, referral URLs, and navigation patterns within our website.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies (see Section 7 for details).
  • Order History: Records of your past purchases, including product details, amounts, and transaction dates.

2.3 Information from Third Parties

  • Payment Processors: Our payment gateway partners may share transaction confirmation details with us.
  • Social Media Platforms: If you interact with our social media pages (Facebook, Instagram, YouTube) or share our content, those platforms may share certain information with us subject to your privacy settings.
  • Delivery Partners: Shipping and logistics partners may share delivery status and address confirmation data.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Process and Fulfil Orders

  • Verifying your identity and billing details.
  • Processing payments and preventing fraud.
  • Packaging and dispatching your jewellery orders.
  • Sending order confirmations, shipping updates, and delivery notifications.
  • Enabling you to track your order status.

3.2 To Manage Your Account

  • Creating and maintaining your Nyveera account.
  • Enabling you to view past orders, manage your wishlist, and update personal details.
  • Resetting your password and providing account support.

3.3 To Communicate with You

  • Responding to your queries, complaints, or support requests.
  • Sending promotional emails, offers, and style updates (only with your consent, and you may opt out at any time).
  • Notifying you about changes to our policies, product availability, or website features.

3.4 To Improve Our Services

  • Analysing browsing and purchase behaviour to personalise your shopping experience.
  • Understanding which products and collections are most popular.
  • Testing new features, website design improvements, and user experience enhancements.

3.5 Legal and Compliance Purposes

  • Complying with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).
  • Resolving disputes, enforcing our Terms & Conditions, and protecting the rights and safety of Nyveera and its users.
  • Maintaining transaction records for tax, accounting, and regulatory purposes.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party vendors who assist us in operating our website and fulfilling orders. These include:

  • Payment gateways (e.g., Razorpay, PayU, or similar) for processing transactions securely.
  • Shipping and logistics partners (e.g., Delhivery, Shiprocket, or similar) for order delivery.
  • Email and marketing platforms for sending newsletters and transactional communications.
  • Analytics providers (e.g., Google Analytics) for website performance insights.
  • Cloud hosting and IT infrastructure providers for secure data storage.

All service providers are contractually obligated to use your data only for the purpose of providing their services to us, and to maintain appropriate security standards.

4.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental/regulatory authority, or if we believe such disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of users.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business assets, your personal information may be transferred to the acquiring entity. We will notify you of such a change and ensure your data remains protected.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active accounts: As long as your account remains active.
  • Order records: For a minimum of 7 years, as required under Indian tax and accounting laws.
  • Marketing data: Until you unsubscribe or withdraw consent.
  • Customer support communications: For up to 3 years from the date of resolution.

When your data is no longer required, we delete or anonymise it securely in accordance with applicable law.

6. Data Security

We take the security of your personal information seriously and implement commercially reasonable technical and organisational measures to safeguard it, including:

  • Secure Sockets Layer (SSL) encryption for all data transmitted between your browser and our website.
  • Secure third-party payment gateways that are PCI-DSS compliant; we do not store sensitive payment card details on our servers.
  • Access controls ensuring that only authorised personnel can access personal data on a need-to-know basis.
  • Regular security assessments and monitoring of our systems.

While we strive to protect your information, please note that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

In the event of a data breach that is likely to harm your interests, we will notify you and the relevant authorities as required under applicable Indian law.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, understand usage patterns, and deliver relevant content.

7.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function correctly — including your shopping cart, login session, and checkout process. These cannot be disabled.
  • Performance & Analytics Cookies: Help us understand how visitors navigate our site (e.g., Google Analytics), so we can identify and fix issues and improve the user experience.
  • Functional Cookies: Remember your preferences such as language, currency, and recently viewed products to personalise your visit.
  • Marketing & Targeting Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of our promotional campaigns (e.g., Meta Pixel, Google Ads).

7.2 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the website, including your ability to complete purchases. For detailed guidance on managing cookies, please visit your browser’s help section or www.allaboutcookies.org.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law, you have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure: You may request that we delete your personal data, subject to legal retention obligations.
  • Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw your consent at any time without affecting the lawfulness of prior processing.
  • Right to Grievance Redressal: You have the right to have grievances addressed in a timely and effective manner.
  • Right to Nominate: You may nominate an individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact us at the details provided in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Third-Party Links & Platforms

Our website may contain links to third-party websites, social media platforms, or payment pages. These are provided for your convenience and are not governed by this Privacy Policy. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Our social media presence on Facebook, Instagram, and YouTube is subject to the respective platforms’ terms and privacy policies, which we encourage you to review independently.

10. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to delete such information.

11. Contact Us & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

Nyveera Jewellery

Website: www.nyveera.com

Contact Page: nyveera.com/contact-us

Grievance Officer: Please submit your grievance via our Contact Us page. We are committed to addressing all privacy-related concerns within 30 days of receipt.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

  • Update the Effective Date at the top of this document.
  • Post the revised policy on our website at www.nyveera.com/privacy-policy/.
  • Notify registered users via email where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in India.