1. Shipping Policy Questions

Order Processing

  1. How many business days do you take to process an order?
  2. Do you process orders on weekends or public holidays?
  3. What happens if there is a delay in processing?

Delivery

  1. Which courier partners do you use?
  2. What are the estimated delivery timelines for:
    • Metro cities
    • Tier 2/Tier 3 cities
    • International orders (if applicable)
  3. Do you deliver across India only or internationally as well?
  4. Are there any locations where delivery is unavailable?

Shipping Charges

  1. Is shipping free?
  2. If not, what are the shipping charges?
  3. Is there a minimum order value for free shipping?

Tracking

  1. Do customers receive tracking details?
  2. How will tracking information be shared (Email/SMS/WhatsApp)?

Damaged or Lost Shipments

  1. What should customers do if they receive a damaged package?
  2. What is your process for lost shipments?

2. Return, Exchange & Refund Policy Questions

Return Eligibility

  1. Do you allow returns?
  2. Which products are eligible for return?
  3. Which products are non-returnable?
    • Customized jewellery?
    • Engraved products?
    • Sale items?

Return Window

  1. Within how many days can customers request a return?
  2. Is the return window calculated from delivery date or order date?

Exchange Policy

  1. Do you offer exchanges?
  2. Is exchange available for all products or selected products only?
  3. How many times can a product be exchanged?

Return Condition

  1. Must products be unused and in original packaging?
  2. Should certificates, tags, invoices, and boxes be returned?

Refund Process

  1. How are refunds issued?
  • Original payment method?
  • Store credit?
  • Gift card?
  1. How many days does refund processing take?
  2. Are shipping charges refundable?

Reverse Pickup

  1. Do you provide reverse pickup services?
  2. If reverse pickup is unavailable, who bears the return shipping cost?

Defective Products

  1. What is the process for defective or incorrect items?

3. FAQ Questions

Product Related

  1. What materials are used in your jewellery?
  2. Is the jewellery hypoallergenic?
  3. Is it waterproof or tarnish-resistant?
  4. Does the jewellery come with authenticity certificates?

Orders

  1. How can customers place an order?
  2. Can orders be modified after placing them?
  3. How can customers track their orders?

Payments

  1. What payment methods are accepted?
  2. Is Cash on Delivery (COD) available?

Shipping

  1. How long does delivery take?
  2. Do you offer international shipping?

Returns

  1. What is the return policy?
  2. How can customers initiate a return or exchange?

Warranty

  1. Do products come with a warranty?
  2. What does the warranty cover?

Customer Support

  1. What is the support email?
  2. What is the support phone number?
  3. What are customer service working hours?

4. Cancellation Policy Questions

Cancellation Window

  1. Can customers cancel an order after placing it?
  2. Within how much time can an order be cancelled?

Order Status

  1. Can orders be cancelled after dispatch?
  2. Can customized or personalized orders be cancelled?

Refund on Cancellation

  1. Will customers receive a full refund?
  2. How many days will cancellation refunds take?

Brand-Initiated Cancellations

  1. Under what circumstances can the company cancel an order?
    • Product out of stock?
    • Pricing errors?
    • Payment issues?
    • Fraud concerns?

Cancellation Charges

  1. Are there any cancellation fees?