1.  Order Processing

Processing Time

All orders are processed within 3–4 business days from the date of order placement and payment confirmation.

Weekend & Holiday Orders

Orders can be placed at any time — 24 hours a day, 7 days a week. However, order processing takes place on business days only (Monday to Saturday, excluding public holidays).

Processing Delays

In the rare event of a processing delay (due to high demand, festive seasons, or unforeseen circumstances), we will promptly notify you via Email and/or WhatsApp with a revised timeline.

2.  Delivery

Courier Partners

We ship through trusted logistics partners to ensure safe and timely delivery:

• Delhivery
• DTDC
• Blue Dart
• Xpressbees
• Ecom Express
• Other Shiprocket partner carriers

Estimated Delivery Timelines

Once dispatched, estimated delivery times are:

• Metro Cities: 2–4 business days
• Tier 2 & Tier 3 Cities: 4–7 business days
• Remote / Rural Areas: 7–10 business days (may vary)

Serviceable Locations

We currently deliver across India only. International shipping is not available at this time.

Please note that certain remote, restricted, or non-serviceable PIN codes may be outside our delivery network. If your PIN code is unserviceable, you will be notified during checkout or after order placement.

3.  Shipping Charges

Free Shipping is available on all orders above ₹449.

For orders below ₹449, shipping charges will be applicable and will be calculated and displayed transparently at checkout before you complete your purchase.

4.  Order Tracking

Once your order has been dispatched, you will receive your tracking details through the following channels:

• Email
• SMS
• WhatsApp

You can use the tracking number provided to monitor your shipment in real time on the respective courier partner’s website or app.

5.  Damaged or Lost Shipments

Damaged Packages

We take great care in packaging your jewellery. However, if your order arrives damaged, please follow the steps below:

• Do NOT discard the packaging.
• Report the damage within 48 hours of delivery.
• Contact us via Email or WhatsApp with clear photographs of the damaged item and packaging.
• An unboxing video is mandatory to process a damage claim — we strongly recommend recording your unboxing.

Claims reported beyond 48 hours or without supporting evidence (photos/video) may not be eligible for resolution.

Lost Shipments

If your shipment appears to be lost in transit, please reach out to us immediately. We will initiate an investigation with the courier partner. Upon confirmation of a lost shipment, we will offer you a replacement or a full refund, as per your preference.

6.  Contact Us

For any shipping-related queries, concerns, or assistance, please get in touch with our support team via Email, SMS, or WhatsApp. We are committed to resolving your concerns promptly and ensuring your Nyveera Jewellery experience is delightful.